Voicemail Selling Skills (A Half day workshop)
OVERVIEWThe technology of using voicemail to screen incoming calls is no longer a new phenomenon. The use of voicemail started in the US back in the early 1990's and is now used globally by the financial community to screen their incoming calls.
In many cases voicemail has replaced the two-way telephone call altogether. The only time a salesperson gets to talk to their client is at an event that brings them together. For most however there is still an opportunity to talk to their clients person to person.
Whatever the situation the importance of voicemail has increased considerably.
The
ability to leave a
clear, concise and interesting message has become a critical skill for
salespeople and analysts if they are to build credibility and increase
the chance of a follow up two-way call with the client.
The Voicemail Selling
Skills workshop explores the concepts of leaving voicemail message that
have an impact. The workshop provides the the participants with skills
and tools to leave effective voicemails that get results.
Click here
for a PDF of Voicemail Selling Skills
To increase the participant's ability to
leave a clear and concise voicemail message in an interesting manner
that maximises the chances of getting a response from the client.
WORKSHOP OBJECTIVES:
By the end of the workshop participants' will be able to:
Understand the key principles for effective
communicationEffectively
plan a 40/60 second voicemail callStructure
the message so that the listener can clearly identify what is in it for
themLeave a
clear and concise message that is interesting, easy to understand,
thereby increasing the chances of a response
Workshop Content
Delivery Techniques for Successful Voicemail Messages
Differences between two-way telephone v
voice-mail
Components
for effective voice-mail messages
Developing
positive interpersonal skills
Communication
principles - impact and flexibility
Influence of
non-verbal behaviour on voicemail messages
Practical exercises using tape recorders to record voicemail messages
Review, feedback & coaching
Contents & Structure
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+44 (0)1494 815599
Best practices,
voice-mail guidelines
Content choice - clarity and effect
Planning and setting objectives
What's in it for the client - Facts
& Opinions
Essential detail and evidence to support
ideas
Packaging a short, punchy message for
maximum impact
Call to action - encouraging a positive
result
Practical exercises using tape recorders
to record voicemail messages
Review, feedback & coaching